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Terms of Service

Terms of Service

RORE Direct | Operated by Royal Oak Real Estate Ltd. Brokerage | Effective: June 1, 2026

  1. Agreement to Terms

These Terms of Service (‘Terms’) govern your use of the RORE Direct website at roredirect.ca and any services provided by RORE Direct, operated by Royal Oak Real Estate Ltd. Brokerage (‘we’, ‘us’, ‘our’), a brokerage registered under the Real Estate and Business Brokers Act, 2002 (REBBA 2002) in the Province of Ontario, Canada.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

  1. Description of Services

RORE Direct provides virtual real estate buyer representation services to clients purchasing residential property in the Province of Ontario. Our services include:

  • Pre-offer consultation and property analysis
  • Offer strategy development based on market data and comparable sales
  • Preparation of the Agreement of Purchase and Sale and related transaction documents
  • Coordination of digital signatures
  • Submission of offers to the listing agent or seller
  • Negotiation of purchase price, terms, and conditions on your behalf
  • Management of conditions including financing, home inspection, and status certificate review
  • Coordination with your lawyer and other professionals through to closing
  • A rebate of 50% of the buyer agent commission received, paid to you at closing on qualifying purchases

RORE Direct does not provide showings, open house attendance, or property search services. Clients are responsible for independently searching for and viewing properties prior to engaging our services.

  1. Eligibility

Our services are available to individuals who are 18 years of age or older and who are purchasing residential property in the Province of Ontario. By engaging our services, you represent and warrant that you meet these requirements.

  1. Client Responsibilities

By using our services, you agree to:

  • Provide accurate, complete, and up-to-date information as required for representation, identity verification, and transaction purposes
  • Cooperate with FINTRAC identity verification requirements before any representation agreement is executed
  • Notify us promptly of any changes to your circumstances that may affect your purchase
  • Review all documents we prepare on your behalf carefully and ask questions before signing
  • Engage a licensed Ontario real estate lawyer for the legal closing of your transaction
  • Conduct your property search and arrange all viewings independently
  1. Buyer Representation Agreement

Our formal representation begins upon execution of a Buyer Representation Agreement (BRA) as required under REBBA 2002 and its regulations. Until a BRA is signed, RORE Direct is not your representative and has no obligation to act on your behalf.

The terms of representation, including scope, duration, and commission details, are set out in the BRA. In the event of any conflict between these Terms and the BRA, the BRA governs.

  1. Commission Rebate

6.1 How It Works

On qualifying purchases, RORE Direct will rebate 50% of the buyer agent commission received from the seller’s side of the transaction directly to the buyer at closing.

6.2 Qualifying Purchases

A purchase qualifies for the rebate when all of the following conditions are met:

  • A signed Buyer Representation Agreement is in place with RORE Direct prior to the offer being submitted
  • The transaction closes and the buyer agent commission is received by RORE Direct
  • The client has fulfilled all obligations under the BRA and these Terms
  • The seller offers a buyer agent commission as part of the listing (the amount may vary by property)

6.3 No Guarantee of Commission

The availability and amount of any buyer agent commission is determined by the seller and their listing agreement and is not guaranteed by RORE Direct. The rebate amount is calculated based on the commission actually received, which may differ from estimates provided during consultation.

6.4 Tax Considerations

Clients are solely responsible for any tax implications arising from the receipt of a commission rebate. RORE Direct does not provide tax advice. Please consult a qualified tax professional.

  1. Referrals to Third-Party Professionals

Upon your request, RORE Direct may refer you to third-party professionals including mortgage brokers, home inspectors, real estate lawyers, home insurance providers, and others. These referrals are provided as a courtesy.

RORE Direct does not receive referral fees from any third-party professional referred to our clients. We make no warranties or representations regarding the services of any referred professional. You engage any referred professional at your own discretion and risk, and any agreement you enter with them is solely between you and that professional.

  1. Limitation of Liability

To the fullest extent permitted by applicable law:

  • RORE Direct’s total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the total fees actually received by RORE Direct in connection with your transaction
  • RORE Direct shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or savings, even if we have been advised of the possibility of such damages
  • RORE Direct is not responsible for the actions, omissions, representations, or services of any third party, including listing agents, sellers, home inspectors, lawyers, lenders, or any other party involved in your transaction

Nothing in these Terms limits liability that cannot be excluded under applicable Ontario or Canadian law.

  1. No Legal or Financial Advice

RORE Direct is a licensed real estate brokerage. We are not lawyers, mortgage brokers, financial advisors, or home inspectors. Nothing on our website or in our communications constitutes legal, financial, tax, or mortgage advice.

You are strongly encouraged to retain a licensed Ontario real estate lawyer for your transaction and to consult qualified professionals for any legal, financial, or tax matters.

  1. Website Use

10.1 Permitted Use

You may use our website for lawful purposes related to learning about and engaging our services. You may not use our website to transmit unlawful, harmful, or abusive content, or to attempt to gain unauthorized access to any part of our systems.

10.2 Intellectual Property

All content on the RORE Direct website, including text, images, logos, and design, is the property of RORE Direct or its licensors and is protected by applicable copyright and trademark law. You may not reproduce, distribute, or use any content from our website without our prior written permission.

10.3 Accuracy of Information

We make reasonable efforts to keep the information on our website current and accurate. However, we make no warranties regarding the completeness, accuracy, or timeliness of any content on the site. Market data, savings estimates, and commission examples are illustrative only and do not constitute a guarantee of any specific outcome.

  1. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy carefully.

  1. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario.

  1. Regulatory Oversight

RORE Direct operates under the regulatory oversight of the Real Estate Council of Ontario (RECO). Clients who have concerns about our conduct may contact RECO at reco.on.ca.

  1. Changes to These Terms

We reserve the right to update these Terms at any time. The effective date at the top of this document will reflect the most recent revision. Continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

  1. Contact Us

For questions about these Terms, please contact:

RORE Direct | Royal Oak Real Estate Ltd. Brokerage

Email: offers@roredirect.ca

Phone: 905-321-4857

Website: roredirect.ca

RORE Direct is operated by Royal Oak Real Estate Ltd. Brokerage, a registered Ontario brokerage under REBBA 2002.