Privacy Policy

RORE Direct | Operated by Royal Oak Real Estate Ltd. Brokerage | Effective: June 1, 2026

1. Introduction

RORE Direct (‘we’, ‘us’, or ‘our’) is a virtual real estate representation service operated by Royal Oak Real Estate Ltd. Brokerage, a brokerage registered under the Real Estate and Business Brokers Act, 2002 (REBBA 2002) in the Province of Ontario.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at roredirect.ca, contact us, or engage us to represent you in a real estate transaction.

By using our website or our services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• Submit a contact or consultation request form
• Book a call or Zoom meeting
• Send us an email or text message
• Engage us to represent you in a transaction

This information may include your full name, email address, phone number, property preferences, and any other information you choose to share with us.

2.2 Identity Verification Information

As a registered Ontario brokerage, we are required by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) regulations to verify the identity of all clients before entering into a representation agreement or assisting with any real estate transaction.

For this purpose, we collect:

• A copy or details from a government-issued photo identification document (such as a driver’s licence or passport)
• Your date of birth
• Your current residential address

This information is collected and retained in compliance with FINTRAC requirements. We do not use it for any purpose beyond legal compliance and client file maintenance.

2.3 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Your IP address and general geographic location
• Browser type and version
• Pages visited and time spent on the site
• Referring website or source

This information is collected through cookies and analytics tools (see Section 5 below).

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and schedule consultations
• To provide real estate buyer representation services
• To prepare and submit offers, agreements, and related transaction documents on your behalf
• To comply with our legal obligations under REBBA 2002, PCMLTFA, FINTRAC regulations, and applicable Ontario law
• To communicate with you about your transaction, including counteroffers, conditions, timelines, and closing details
• To refer you, upon your request, to third-party professionals such as mortgage brokers, home inspectors, real estate lawyers, or insurance providers
• To improve our website and services
• To send you service-related communications (we do not send unsolicited marketing emails)

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

4.1 Transaction Parties

In the course of representing you in a real estate transaction, we may share relevant information with the seller’s agent, the seller, lawyers, lenders, home inspectors, and other parties necessarily involved in completing your purchase.

4.2 Regulatory and Legal Requirements

We may disclose your information to FINTRAC, the Real Estate Council of Ontario (RECO), law enforcement, or other regulatory bodies where required by law.

4.3 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website or delivering our services (for example, e-signature platforms or scheduling tools). These providers are contractually required to keep your information confidential and to use it only for the purposes for which it was shared.

4.4 With Your Consent

We may share your information in other circumstances with your explicit consent.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve the user experience. We may use tools such as Google Analytics.

Cookies are small data files stored on your device. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website.

We do not use cookies to collect personally identifiable information without your knowledge.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal and regulatory retention requirements. Under FINTRAC regulations, client identification records must be retained for a minimum of five years from the date of the last transaction.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

7. Your Rights Under PIPEDA and Ontario Privacy Law

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent to certain uses of your information (subject to legal and contractual limitations)
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information in Section 10 below.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include the use of secure e-signature platforms, encrypted communications, and restricted access to client files.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites, including realtor.ca, Google Meet, WhatsApp, and other platforms. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Contact Us

For questions, requests, or concerns about this Privacy Policy, please contact:

RORE Direct | Royal Oak Real Estate Ltd. Brokerage

Email: offers@roredirect.ca

Phone: 905-321-4857

Website: roredirect.ca

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this document will be updated accordingly. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.